We offer a 60 Day Return policy on items that we stock in our warehouse in NH.

Items that we carry and are not drop shipped from one of our suppliers / factories will not have a restocking fee as long as the item can go right back on our shelves.  Items that have were shipped from one of the factories will be subject to there restocking polices which is 25%.

All items need a " Return Authorization Form " to be returned back to iapsales, or a factory or Master distributor warehouse we use.  We will email, fax or mail the Return Authorization form to you.  Please print this form and place inside the double box or inside the manufactures' box if the item did not come with a secondary box (This will expedite the return process)

• -All Items that were double boxed to you must be shipped back with a double box
• -All items must be returned in its original packing with all accessories that were included in the original order
• -All items must be  new and not used, and un-opened will have not be charged a restocking fee
• -All Items that have been installed can not be returned
• -All items that have to be repackaged and can not go back on the shelf as is will have a 25 % restocking fee
• -A pro-rated restocking fee charge up to 100 % will be assessed for items that are returned incomplete to us or with non-resalable parts


• ---All Items that are shipping from a factory and not from IAP's warehouse have a 25% restocking Fee regardless of condition  ("factory polices not IAP's" policy)
• Customer is responsible for all freight charges to and from.
• ---Items with free shipping promo will pay the actual shipping cost to you
• The total original invoice will be credited excluding freight and the restocking fee upon the return of merchandise

 Return Shipping Address:

Return Shipping Address: Via Post Office

Innovative Air Products
Po Box 647
Exeter, NH 03833
603 778 7143

Return Shipping Address:
Via UPS, Federal Express or DHL
Innovative Air Products or Iapsales.com LLC
16 Kingston Road, Unit #4
Exeter, NH 03833

Freight Damage : PLEASE INSPECT YOUR SHIPMENT UPON RECEIPT.

If your product was damaged during shipping, please refuse the package, note the damage on the "bill of lading" and call us immediately.

If you receive the product damaged and did not note it during delivery we now have a different problem. Iap-home.com will do everything possible to replace your product. However, different manufacturers and freight carriers have different rules. Following are the 'official' rules.

All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait while you inspect the product.  If upon receipt of the package you see visible damage, or suspect concealed damage, you must carefully unpack and inspect the product before signing the bill of lading.  If you determine the product is damaged, the shipment should be rejected.  If you find the item to be in satisfactory condition, you should accept the item and make note of the visible damage on the bill of lading.  If you receive a unit and finds the damage after the driver has left then Iap-home.com must be notified within 72 hours of receipt of the unit to qualify for a replacement unit.  Any report after the 72 hours will not be honored. Once Iap-home.com has been made aware of the damage the carrier will be notified.  Shipments that have been accepted, but have concealed damage will take longer. A detailed description of the damage is needed to file a claim with the carrier.  In some cases (usually based on value) the carrier may request to inspect the unit.  The original packaging must be kept for this inspection. If the original packaging is not available the carrier instantly denies the claim and Iap-home.com will deny the claim also.

Refused Shipment at time of Delivery
(Customer changes his/her mind at time of delivery no damage)

The customer may change their mind at the time of delivery.  Iap-home.com will charge a 25% restocking fee plus all incurred freight charges on refused shipments.  These charges may include, but are not limited to, delivery and return transit costs and storage fees.

When a consignee is willing to accept an allowance in lieu of a return and replace, Iap-home.com will offer up to a 10% to keep as an allowance.

In all cases, except Damage Allowance, the following guidelines will apply or Credit will be denied.

•  A Return Authorization number must be assigned.
•  All units must be in original carton with all accessories included
•  The product must be in the condition stated on the Return Authorization i.e. D.O.A must be defective etc.

D.O.A  (Dead upon arrival-not used)

Iap-home.com must be notified within 72 hours of delivery. All DOA are replaced to the buyer at no additional charge. Iap-home.com will assign a Return Authorization number then issue a Call Tag/Pick Up for the pick up of the product and have it returned .The unit must be returned in its original packaging including accessories and manuals. The total original invoice will be credited including freight upon the return of the merchandise.

MANUFACTURERS WILL NOT ACCEPT A RETURN PRODUCT WITHOUT THEIR (RMA) RETURN MERCHANDISE AUTHORIZATION

If you would like a replacement you must tell us and re order. The unit will be tested upon its return, and if it is found after the return not to be a D.O.A you will be charged a 25% restocking fee along with the return freight charges. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. The unit will be treated a Defective instead of a D.O.A.

The unit must be returned in its original packaging including accessories.  The total original invoice will be credited including freight upon the return of the merchandise.  The unit will be tested upon its return.  If the unit is found after the return not to be a defective you will be charged.